Privacy Policy

Last updated: 21 June 2026

This policy explains how Solace ("we", "us", "our") collects, uses, stores and discloses your personal information when you visit getsolacewellness.com or make a purchase. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

Order & contact details: name, email, phone, shipping and billing address.
Payment information: processed securely by our payment providers — we do not store full card numbers.
Communications: messages you send us and your support history.
Usage & device data: IP address, device/browser type, pages viewed, and cookie/analytics identifiers.

Why we collect it

To process and ship your orders and provide customer support;
To send order updates and, where you've opted in, marketing emails or SMS (you can unsubscribe anytime);
To improve our store, products and advertising; and
To meet our legal and tax obligations.

Cookies & tracking

We use cookies and similar technologies (including analytics and advertising pixels) to run the store, understand traffic, and measure marketing. You can control cookies through your browser settings. Where required, we'll ask for your consent to non-essential tracking.

Who we share it with (including overseas)

We share personal information with trusted service providers only as needed to run our business, including:

Shopify — our store and checkout platform;
Payment providers (e.g. Shopify Payments, PayPal, Afterpay, Zip) — to process payments;
Shipping & fulfilment partners — to deliver your order;
Email/SMS tools (e.g. Klaviyo) — to send order and marketing messages;
Analytics & advertising (e.g. Google Analytics, Meta, TikTok) — to measure and improve marketing.

Some of these providers store or process data overseas (for example, in the United States). Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

How we protect & keep your data

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or de-identify it.

Your rights

You can ask to access or correct your personal information, unsubscribe from marketing, or request deletion (where we're not legally required to keep it). Email hello@getsolacewellness.com and we'll respond within a reasonable time.

Complaints

If you have a privacy concern, contact us first and we'll work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes

We may update this policy from time to time. The "last updated" date above reflects the current version.

Contact: Solace · hello@getsolacewellness.com · ABN [Your ABN] · Australia