Shipping Policy

Last updated: 21 June 2026

Where we ship

We currently ship Australia-wide. All prices are in Australian dollars (AUD).

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email when your order is placed and another with tracking once it ships.

Delivery time & cost

Free standard shipping on all orders within Australia.
Estimated delivery: typically 2–7 business days after dispatch, depending on your location.
Remote and regional areas may take a little longer.

These timeframes are estimates, not guarantees, as delivery is handled by third-party carriers.

Tracking your order

Once dispatched, you'll get a tracking link by email. If it hasn't arrived in the expected window, contact us at getsolacewellness@gmail.com and we'll chase it up.

Lost, delayed or damaged in transit

If your order is significantly delayed, lost, or arrives damaged, please contact us. Under the Australian Consumer Law, goods damaged in transit or that don't arrive may entitle you to a remedy — we'll make it right.

Incorrect address

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect address, we'll contact you to arrange re-delivery.